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Payments:

Payment must be made within 7 days of purchase.
Quarantaceramiche.it offers its customers several payment options:

    Bank transfer to current account:

    IBAN: IT35f0326878920052500710870,
    BIC: SELBIT2BXXX
    Bank: Sella
    Account holder: Quarantaceramiche.it srl

     
    VISA and Mastercard credit cards via Banca Sella's GestPay circuit or Paypal circuit
    American Exprexx, JCB, Diners credit cards via the Skrill circuit
    PayPal.
    Other payment methods can be agreed.

N.B. The order will be sent upon payment received. If customers are urgent to receive the order, they can go to the nearest bank for the transfer or PostePay payment, choose payment with PayPal or agree on another payment method.

 

Right of withdrawal - Satisfied or refunded:

To exercise the right of withdrawal, you must inform us by email at info@quarantaceramiche.it or by fax at 0999737128 or by contacting us by phone on 0999737128 or by writing to Quarantaceramiche.it srl, S.S. 7 ter km 20,200 - 74020 Manduria (Ta) of its decision to withdraw from this contract by an explicit declaration (for example letter sent by post, fax or e-mail). For this purpose you can use the attached withdrawal form, but it is not mandatory.
The customer has the right to withdraw from the contract, without giving any reason, within 30 days. The withdrawal period expires after 30 days from the day on which you or a third party other than the carrier and indicated by you acquires physical possession of the last good.

Quarantaceramiche.it will proceed with the transmission of the re-credit order related to the cost of the goods shipped within 14 calendar days following the shipment of the goods by the customer and in any case not before the receipt of the goods (Legislative Decree 206/2005)

Quarantaceramiche.it will consequently reject any product returned unpacked, as well as products for which the costs of return have not already been paid in full by the Customer.
The refund is made by bank transfer.

 

Guarantees and After-Sales Service:
The products sold on the Quarantaceramiche.it site are covered by the manufacturer's legal guarantee of conformity, without prejudice to other legal provisions, starting from the date of delivery of the product.
The costs for returning the faulty or defective product are borne by the customer.

The products must be returned to the Quaranta ceramiche srl S.S. 7 ter km 20.200 - 74020 Manduria (TA).

Whatever the problem of the product, you will have to send it back together with a copy of the invoice.
Attention: the legal guarantee does not apply to repairs of damages caused by a cause external to the product (for example: accidents, bumps, lightning, power surges, etc.) or by a customer error (such as, for example, the use of an installation that does not comply with the manufacturer's specifications, use of the product that is harmful to the same, use of the product for commercial or collective purposes, the use of peripherals and / or accessories and / or unsuitable consumer products) .
In the event that repairs are not covered by the warranty, the manufacturer will establish a quote for the same.

Manufacturer warranties on products sold by Quarantaceramiche.it do not cover:

- replacement of consumables (batteries, light bulbs, etc.),
- the abnormal or non-compliant use of the products (customers are asked to carefully consult the instruction manual attached to the product),
- failures (and subsequent consequences) caused by accessories (power cables, etc.),
- faults (and subsequent consequences) due to the intervention of a repairer not authorized by the manufacturer,
- failures (and subsequent consequences) caused by non-compliant use of the product (for example for professional or collective use),
- failures (and subsequent consequences) due to external causes.

In any case, Quarantaceramiche.it cannot be held responsible for any refusal by the manufacturer to apply the guarantee.

In the event that the repair is not covered by the warranty, the manufacturer will proceed to a quote. Administrative costs will be requested by the manufacturer in case of refusal to pay the estimate. In case of agreement, the Customer will have to make a bank transfer, equal to the total of the estimate.